User Tools FAQ

Q I am unable to update information due to a message " (record name) is being updated by (person) and cannot be maintained"

or I receive a message "(record name) is locked by (username)"

A The 'Locked by' message can mean one of two things

  1. Another person is working on the same item - you will not be able to make changes until they have finished.
  2. The other person did not exit from the item correctly and the system thinks the item is still in use

Before unlocking another user, make sure they have saved whatever they are working on, or they will lose their changes

To Unlock the item:

  1. On VISCO toolbar
  2. Select Tools
  3. Unlock Users
  4. Unlock (user name)

Q How do I add a new user and stay within the same total number of users?

A

  1. On VISCO toolbar,
  2. Select Tools, 
  3. User Maintenance
  4. Delete a user
  5. Then add a new user

 

Q What does this message mean?

" Access Denied

Page to be displayed (VISCO business process name)

Restriction Name(VISCO Menu Option)

Main Menu "

A This is a permissions error. The user does not have permission to this part of VISCO